Although the initial focus of BPM was on the automation of mechanistic business processes, this has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the mechanistic processes. A common form is where individual steps in the business process which require human intuition or judgement to be performed are assigned to the appropriate members of an organization (as with workflow systems). More advanced forms are in supporting the complex interaction between human workers in performing a workgroup task. In the latter case an emerging class of BPM software known as the Human Interaction Management System is used to support and monitor these processes as well as to permit their ongoing redefinition at runtime.
Wikipedia, 2006.
rms is the easiest to implement BPM system. rms allows detailed workflow control and reporting within and across departments and enterprise wide.
How do you ask people outside your immediate organization to do things for you?
How do you control work inside your organization?
Do you start every meeting with people reporting what they are working on?
rms combines key elements to make getting things done simpler and easier.
These elements also make it easier to understand and control business processes.
Task specific request forms presented in an Internet browser
Customized workflow that automatically moves tasks from requestor to reviewer or fulfiller through the steps as required to complete the work
Automatic email notifications to fulfillers, managers and importantly, the person who requested the work
A Request Dashboard and reports
rms combines these in an easy to implement package that runs on standard platforms and databases.
Your organization will run better once adopts rms. People will find it easier to make requests. People who work on those requests will be more comfortable that nothing is getting lost in the daily shuffle.
You will have more information about what is in the works providing better control. This leads to improved productivity. Meetings will change from status to productive working sessions attacking substantive issues.
rms is easy to install. You can install, set up and have rms running in days or weeks. It is inexpensive and runs on standard hardware and software. Best of all, it does not require learning a new programming or scripting language.
IT OnTime believes in rms so much that we use it for managing development of the product and when working with our consulting clients. It makes us more productive by keeping everyone in sync about the work that needs doing.
rms BENEFITS
rms lets you become proactive with your users. Once you start using
rms, you and your users will be on the same page about their requests.
Here are a few of the reasons.
A complete view of all user requests in one place.
A log of activity for each request making it easy to explain
to users what is occurring.
No more lost or overlooked requests leading to user anger
and frustration.
A systematic approach to creating and reviewing requests allowing
for better definition and cost savings through more accurate
fulfillment.
Proactive user notifications saving time and effort keeping
users updated.
Activity reporting for better control and communication.
Quick and simple implementation making it easy to install
and get everyone on board.
